Welcome to the Artistic Emb FAQs! Here, we’ve answered the most common questions about our embroidery digitizing, vector conversion, and patch services. If you don’t find the answer you’re looking for, feel free to reach out to us at info@artisticemb.com or derrick@artisticemb.com.
1. What services does ArtisticEmb offer?
We specialize in:
- Embroidery Digitizing: Converting your artwork into a stitch file for embroidery machines.
- Vector Conversion: Transforming raster images (like JPG or PNG) into scalable vector formats.
- Embroidery Patches: Creating custom embroidery patches, as well as leather and PVC patches, for businesses.
2. What file formats do you accept for embroidery digitizing?
We accept most common image formats such as JPG, PNG, GIF, PSD, AI, PDF, and EPS. If you have any other format, feel free to contact us for guidance.
3. What format will my embroidery file be delivered in?
Typically, we provide embroidery files in DST format. However, we can deliver in other formats such as PES, EXP, JEF, or any other format your embroidery machine requires, depending on availability.
4. What’s the turnaround time for your services?
Our standard turnaround time for most designs is between 4 to 8 hours. For more complex designs, timelines may vary.
5. Can I place a rush order?
Yes, we accept rush orders, and we don’t charge extra for expedited services. Please inform us If you need urgent delivery, let us know, and we’ll prioritize your order without any extra charge.
6. How are digitized designs delivered?
All digitized designs and vector files are delivered via email. Upon completion, we will email the file in the requested format. For patches, we offer fast courier delivery to ensure timely arrival.
7. Can I make changes to my design after it’s been digitized?
Minor adjustments are always possible and, in most cases, free of charge. If there’s a significant change in design, there may be an additional fee depending on the complexity of the revision.
8. What’s your policy on revisions?
We offer free revisions if the file does not meet the specifications you provided. However, revisions due to incorrect information or changes in design requirements after completion may incur additional charges.
9. Do you offer a money-back guarantee?
Yes! We stand by the quality of our work. If you’re not satisfied with the results, we offer a money-back guarantee. Please note, this guarantee does not apply if you skip the sample sew-out and proceed directly to production.
11. When will my patch order be shipped?
We ship patches using fastest delivery/courier services to ensure quick turnaround times. Once your patch design is approved and production is completed, the patches are shipped as soon as possible.
12. What’s your policy on patch design approvals?
After we create the patch design, we will send you a soft copy for approval. Once approved, no claims or revisions will be accepted after production. We highly recommend carefully reviewing the design before giving approval.
13. Do you offer a first free design?
Yes, we provide a first free design to allow you to check our services and quality before proceeding with larger orders.
14. Will the designer coordinate with me during the project?
Yes, the designer working on your project will be in touch with you if they need any additional information or instructions. If you’d like to make adjustments or provide feedback during the project, you can also reach out to the designer.
15. How do I get in touch for support or more questions?
If you have any additional questions, concerns, or require support, you can reach us via email at:
We’re here to assist you with all your embroidery and patch needs!