At ArtisticEmb, we are dedicated to delivering both software products and physical patches with efficiency, speed, and reliability. Our goal is to ensure that you receive your products in a timely manner while maintaining the highest quality standards.
For Software Products
Our digital products, including digitized embroidery designs and vector conversion files, are delivered via email in the format requested by the customer. The default format for embroidery files is DST, but we offer alternative formats upon request, subject to availability. Please ensure to communicate any format preferences at the time of order.
Delivery Time: We strive to deliver digitized designs and vector files within the specified time frame, typically within 4 to 8 hours for most orders. However, minor delays may occur due to specific reasons, such as additional customer requirements or technical issues. Rest assured, we make every effort to ensure timely delivery.
Delivery Method: All software products are sent via email to the address provided by the customer during the order process. Please ensure your email address is accurate and check your spam/junk folder if you do not receive the email within the expected time frame.
For Physical Patches
We deliver our embroidery, leather, and PVC patches using the fastest and most reliable courier services to minimize shipping time and ensure that your products reach you quickly and safely.
Pre-Production Approval: Before we begin the production of your physical patches, a soft copy of the patch design will be emailed to you for final approval. This allows you to review the design, ensure it meets your expectations, and make any final changes. Once approved, no further claims or design changes can be accepted during or after production.
Shipping Method: We use leading courier services to ensure the swift and secure delivery of your patches. Shipping times may vary based on your location, but we work to provide the fastest available options to our customers.
Tracking: Once your order is shipped, you will receive a tracking number to monitor the delivery status of your physical patches. If you experience any issues with the delivery, please reach out to us using the contact information below.
Additional Information
- We always aim to deliver products within the time frames provided, but delays due to unforeseen circumstances, such as shipping issues, customs delays, or force majeure, may occur. In such cases, we will notify you promptly and work to resolve the issue as quickly as possible.
- For international customers, please be aware that delivery times may vary based on your country’s customs policies and courier services.
Contact Us
For any delivery inquiries or concerns, please feel free to contact us:
- Email: info@artisticemb.com
- Email: derrick@artisticemb.com
We are committed to ensuring a smooth and timely delivery process for all of our customers.